Return/refund policy

Return/refund policy
We're sorry, but we DO NOT ACCEPT product(s) returns except product(s) damaged, defective, or incorrect product(s). In case customer receives a damaged, defective, or incorrect product(s), they should send back to our office. We will arrange to re-send the product(s).
In case of refund, we regret that we do not refund original shipping and handling fees with the return. We can only refund the total value of products. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund.
Refund timeline: Refund will be issued to the same account holder and in the same form of payment originally used for purchase, refund via PayDollar shall take 4-6 weeks.
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